Shipping Policy (Skin Care & Hair Care Products)
- Order Processing Time:
- All orders are processed within 1–3 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.
- Shipping Time:
- Delivery usually takes 3–7 business days, depending on the location. Remote areas may require additional time.
- Shipping Charges:
- Shipping charges, if applicable, will be displayed at checkout before completing the purchase.
- Order Tracking:
- Once the order is shipped, tracking details will be shared to help monitor delivery status.
- Delivery Delays:
- Delivery may be delayed due to unforeseen circumstances such as weather conditions, logistics issues, or high demand periods.
- Incorrect Address:
- Please ensure that the shipping address is accurate. Orders delivered to an incorrect address provided by the customer cannot be refunded or replaced.
- Failed Delivery Attempts:
- If delivery fails due to multiple unsuccessful attempts or unavailability, the order may be returned. Re-shipping may require additional charges.
- Damaged Packages:
- If the package appears damaged at the time of delivery, it is advised to record an unboxing video and report the issue within 48 hours for assistance.