Return & Refund Policy (Skin Care & Hair Care Products)
- Eligibility for Returns:
- Returns are accepted only for products that are damaged, defective, expired, or incorrect at the time of delivery. Requests must be made within 48 hours of delivery.
- Non-Returnable Items:
- Due to hygiene and safety reasons, opened or used skin care and hair care products cannot be returned unless they are defective or damaged.
- Unboxing Proof:
- A clear unboxing video is required to process any return or refund request for damaged or missing items.
- Return Process:
- To initiate a return, contact customer support at karanpardeshi15@gmail.com with order details, issue description, and supporting images/videos.
- Refund Policy:
- Approved refunds will be processed within 5–7 business days after verification. Refunds will be issued to the original payment method.
- Replacement Option:
- In case of damaged or defective products, a replacement may be offered instead of a refund, based on availability.
- Cancellation Policy:
- Orders can be canceled only before dispatch. Once shipped, cancellation is not allowed.
- Shipping Charges:
- Shipping fees are non-refundable unless the return is due to an error or defect.